PresentSyncSupport
Technical support
For connection, account, billing or privacy questions, reach us at our official email.
Contact
Email reply · typically within 1–2 business days
Please email pp3x325@gmail.com. For billing issues, include the PresentSync email registered on your phone and an order reference. Do not send passwords or verification codes.
pp3x325@gmail.comSend emailFAQ
6 questionsPhone and computer won’t connect?
Check that both are on the same Wi-Fi (or same LAN), and that the firewall on the computer allows PresentSync. If it still won’t connect, try disabling any VPN or proxy on the phone.
Where do I download the desktop app?
Open the download page and pick Windows or macOS (macOS coming soon).
Do I have to pay on mobile?
Joining meetings and controlling presentations is free. Hosting entitlements belong to your unified PresentSync account managed on your phone. The desktop uses the same entitlements after sign-in.
How do I upgrade my subscription?
Choose Personal or Pro on the Subscription page of the Android app and purchase through Google Play. Prices, currency and offers are shown by Google Play at confirmation. The desktop displays plan information.
How do you handle privacy and data?
See the site’s Privacy Policy and the Huawei Privacy Supplement.
How do I request account or data deletion?
Open the Account / data request page to sign in, verify a code and confirm automatic deletion. You can also open Delete account from My account on your phone. Account deletion does not cancel Google Play renewals; cancel those separately.